{"id":45174,"date":"2022-02-14T11:56:49","date_gmt":"2022-02-14T11:56:49","guid":{"rendered":"https:\/\/mailrelay.com\/?page_id=45174"},"modified":"2026-10-26T12:39:20","modified_gmt":"2026-10-26T12:39:20","slug":"more-email-marketing-services","status":"publish","type":"page","link":"https:\/\/mailrelay.com\/en\/more-email-marketing-services\/","title":{"rendered":"More email marketing services"},"content":{"rendered":"\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<h2 id=\"book-a-call-with-an-email-marketing-expert\" class=\"wp-block-heading\">Book a call with a Mailrelay email marketing expert<\/h2>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"wp-block-paragraph\"><strong>Expert hours: design, campaign management, optimization, marketing and expert calls<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We design your newsletters, manage and review your campaigns, analyze statistics, segment your database and check bounces, senders and IPs. We can also advise you over the phone with an expert call. All these services have the same rate.<\/p>\n\n\n\n<div class=\"wp-block-group more-services-summary\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<h3 id=\"expert-hours-rates\" class=\"wp-block-heading\">EXPERT HOURS RATES<\/h3>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><tbody><tr><td>\u00bd hour<\/td><td>\u20ac60<\/td><\/tr><tr><td>1 hour<\/td><td>\u20ac100<\/td><\/tr><tr><td>10-hour pack (20% off)<\/td><td>\u20ac800<\/td><\/tr><tr><td>20-hour pack (30% off)<\/td><td>\u20ac1,400<\/td><\/tr><tr><td>More than 20 hours<\/td><td><a href=\"https:\/\/mailrelay.com\/en\/contact\/\">Contact us<\/a><\/td><\/tr><\/tbody><\/table><\/figure>\n<\/div><\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>How the expert call works<\/strong><br>You buy the hours from your Mailrelay panel, even with a free account, and request the call there. One of our experts will call you. Calls are always requested from the panel.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Hours expire 12 months after purchase. If you buy another pack of the same or higher amount before then, any unused hours are added to the new one. The minimum billing unit is half an hour, so a 12-minute call is billed as half an hour.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Emergencies<\/strong><br>In an emergency, we mobilize our team in less than an hour and start any task or integration within 24 hours, with a 50% surcharge on the rate.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Platform support is still free: questions about the panel, purchases, help, setup and account blocks due to misuse. Recovering access to an account without access to the sign-up email is a paid service (see \u201cAdministrative and financial requests\u201d).<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group has-very-light-gray-background-color has-background\" style=\"border-radius:8px;padding-top:24px;padding-right:28px;padding-bottom:24px;padding-left:28px\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"wp-block-paragraph\"><strong>Talk to a Mailrelay expert<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Log in to your Mailrelay panel, buy expert hours and request your call. No account yet? You can also do it with a free account.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-mailrelay-primary-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/mailrelay.com\/en\/login\/?utm_medium=cta&amp;utm_campaign=more-services\">Log in to your panel<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<hr class=\"wp-block-separator has-css-opacity is-style-wide\"\/>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<h2 id=\"consultancy-services-for-esp-systems\" class=\"wp-block-heading\">Consultancy services for ESP systems<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Mailrelay has automatic, continuous monitoring systems to detect problems on our platform. They check whether any IP has been added to a blacklist, process spam complaints through integrations with mailbox providers, and handle load balancing and bandwidth peaks, for example when a user increases the sending speed in the panel.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">By default, the software takes care of all this. But in some situations you may need more personalized support: for example, when your domain cannot end up on a blacklist because it would affect your corporate email, or when you want an operator to monitor a very important campaign and pause it if a warning is detected.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In these cases, our system administrators can help you manage the system or offer you a customized infrastructure if you need one. They are professionals with over 20 years of experience, certified as partners by leading IT companies.<\/p>\n\n\n\n<div class=\"wp-block-group more-services-pricing\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"wp-block-paragraph\"><strong>ESP consultancy \u2013 \u20ac250\/hour<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In an emergency, we can mobilize our team in less than an hour and start any task or integration within 24 hours, with a 50% surcharge.<\/p>\n<\/div><\/div>\n\n\n\n<hr class=\"wp-block-separator has-css-opacity is-style-wide\"\/>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<h2 id=\"consultancy-for-email-marketing-services\" class=\"wp-block-heading\">Consultancy for email marketing services<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Do you need a market study for your email marketing campaign or strategy? Do you want to know what your competitors are doing and what would work for you?<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Would you like to get better results from your newsletters and landing pages with a design adapted to your campaign, positioning and target audience?<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If so, our online marketing consultants can help. They have more than 35 years of experience in technology and marketing and studied at prestigious universities and business schools.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/mailrelay.com\/en\/contact\/\">Contact us<\/a> to explain your project and needs, and we will send you a customized proposal to analyze your current situation and present an email marketing strategy to improve your results.<\/p>\n\n\n\n<div class=\"wp-block-group more-services-pricing\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"wp-block-paragraph\"><strong>Advanced email marketing consultancy \u2013 \u20ac150\/hour<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In an emergency, we can mobilize our team in less than an hour and start any task or integration within 24 hours, with a 50% surcharge.<\/p>\n<\/div><\/div>\n\n\n\n<hr class=\"wp-block-separator has-css-opacity is-style-wide\"\/>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<h2 id=\"development-services-and-custom-integration\" class=\"wp-block-heading\">Development services and custom integration for Mailrelay<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Mailrelay is a Spanish platform developed with 100% proprietary technology, which allows something very few ESPs can offer:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>We can make any custom changes to the platform requested by our customers.<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This advantage makes us one of the favorite email marketing providers of large companies.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In some cases, a discount may apply: if the improvement is useful for all users of our platform, Mailrelay may cover part of the cost, or even all of it.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Besides custom development, our Development Department can also integrate the email marketing platform with any CRM, web application, e-commerce system, etc.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Integrations are cheaper because, as they are external changes, they do not need the alpha and beta testing required when we change the features of our own software.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Our Development Department has the training and the most prestigious certifications in the industry, which ensures the best quality in both the result and the methodology.<\/p>\n\n\n\n<div class=\"wp-block-group more-services-pricing\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"wp-block-paragraph\"><strong>New feature development for Mailrelay \u2013 \u20ac300\/hour<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Integration of Mailrelay with external systems \u2013 \u20ac300\/hour<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In an emergency, we can mobilize our team in less than an hour and start any task or integration within 24 hours, with a 50% surcharge.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group has-very-light-gray-background-color has-background\" style=\"border-radius:8px;padding-top:24px;padding-right:28px;padding-bottom:24px;padding-left:28px\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"wp-block-paragraph\"><strong>Need a custom project?<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Tell us what you need and we&#8217;ll send you a customized proposal for consultancy, development, integrations or dedicated IPs.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-mailrelay-primary-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/mailrelay.com\/en\/contact\/?utm_medium=cta&amp;utm_campaign=more-services\">Contact us<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<hr class=\"wp-block-separator has-css-opacity is-style-wide\"\/>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group more-services-summary\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<h2 id=\"summary\" class=\"wp-block-heading\">Summary<\/h2>\n\n\n\n<h3 id=\"email-marketing-services-and-platform\" class=\"wp-block-heading\">EMAIL MARKETING SERVICES AND PLATFORM<\/h3>\n\n\n\n<figure class=\"wp-block-table\"><table><tbody><tr><td>Expert hours (design, campaign management and expert calls)<\/td><td>From \u20ac60\/half hour<\/td><\/tr><tr><td>New feature development for Mailrelay<\/td><td>\u20ac300\/hour<\/td><\/tr><tr><td>Integration of the platform with external systems<\/td><td>\u20ac300\/hour<\/td><\/tr><tr><td>ESP consultancy<\/td><td>\u20ac250\/hour<\/td><\/tr><tr><td>Advanced email marketing consultancy<\/td><td>\u20ac150\/hour<\/td><\/tr><tr><td>Independent additional account (with prepaid package)<\/td><td>\u20ac100 per account<\/td><\/tr><tr><td>Independent additional account (with monthly plan)<\/td><td>\u20ac100 per account<\/td><\/tr><tr><td>Additional handling: credit changes between accounts made by our team<\/td><td>\u20ac50 per change<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Additional accounts:<\/strong> separate accounts, ideal for agencies, companies with several offices or groups with several brands. \u20ac100 per account.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>With a prepaid package:<\/strong> they share your package and you can transfer credits between them yourself. They are billed when activated.<\/li>\n\n\n\n<li><strong>With a monthly plan:<\/strong> credit transfers between accounts are made by our team, and each change is billed as additional handling (\u20ac50).<\/li>\n<\/ul>\n\n\n\n<h3 id=\"dedicated-ips\" class=\"wp-block-heading\">DEDICATED IPS<\/h3>\n\n\n\n<figure class=\"wp-block-table\"><table><tbody><tr><td>1 dedicated IP<\/td><td>\u20ac600\/year<\/td><\/tr><tr><td>8 dedicated IPs<\/td><td>\u20ac3,360\/year<\/td><\/tr><tr><td>32 dedicated IPs<\/td><td>\u20ac7,680\/year<\/td><\/tr><tr><td>Change of assigned IP<\/td><td>\u20ac300<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h3 id=\"misuse-incident-management\" class=\"wp-block-heading\">MISUSE INCIDENT MANAGEMENT<\/h3>\n\n\n\n<figure class=\"wp-block-table\"><table><tbody><tr><td>Handling of IP or domain blacklisting (cause analysis, delisting requests, IP change and follow-up)<\/td><td>\u20ac150\/hour, minimum 1 hour per intervention<\/td><\/tr><tr><td>Handling of abuse or spam complaints<\/td><td>\u20ac150\/hour, minimum 1 hour per intervention<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">These services are charged when emails sent from the account cause the blacklisting or the complaints, as set out in our <a href=\"https:\/\/mailrelay.com\/en\/anti-spam-policy\/\">Anti-spam policy<\/a>. Before charging, we inform the customer of the incident and of the data linking it to their emails. Unblocking the account after one of these incidents is included in free support, but these services are not.<\/p>\n\n\n\n<h3 id=\"backups\" class=\"wp-block-heading\">BACKUPS<\/h3>\n\n\n\n<figure class=\"wp-block-table\"><table><tbody><tr><td>Recovery of the backup of an account closed due to inactivity<\/td><td>\u20ac100<\/td><\/tr><tr><td>Recovery of the backup of an account closed due to non-payment<\/td><td>\u20ac200<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h3 id=\"administrative-and-financial-requests\" class=\"wp-block-heading\"><strong>ADMINISTRATIVE AND FINANCIAL REQUESTS<\/strong><\/h3>\n\n\n\n<figure class=\"wp-block-table\"><table><tbody><tr><td>Study and custom changes in contractual conditions<\/td><td>20% of the annual cost of the contract, with a minimum of \u20ac500<\/td><\/tr><tr><td>Quote study for a custom plan, under the standard terms of use<\/td><td>\u20ac300<\/td><\/tr><tr><td>30-day deferred payment (only for annual payments over \u20ac2,000)<\/td><td>15% of the invoice<\/td><\/tr><tr><td>Submission of invoices to Spanish public administrations through FACe (and regional entry points)<\/td><td>\u20ac50 per invoice<\/td><\/tr><tr><td>Bank certificate request<\/td><td>\u20ac50 per request<\/td><\/tr><tr><td>Request for certificates of being up to date with payments to the Spanish Tax Agency (AEAT) and Social Security<\/td><td>\u20ac50 per request<\/td><\/tr><tr><td>Account access recovery without access to the sign-up email (verification of account ownership and change of the access email)<\/td><td>\u20ac100 per request<\/td><\/tr><\/tbody><\/table><\/figure>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<hr class=\"wp-block-separator has-alpha-channel-opacity is-style-wide\"\/>\n\n\n\n<h2 id=\"faq\" class=\"wp-block-heading\">Frequently asked questions<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Can I book an expert call with a free account?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Yes. You can buy expert hours from your Mailrelay panel with any account, including the free one, and request the call there.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">How do I request the call?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Log in to your panel, buy the hours you need and request the call. One of our experts will call you. Calls are always requested from the panel.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Do unused hours expire?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Yes, 12 months after purchase. If you buy another pack of the same or higher amount before then, your unused hours are added to the new one.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Is platform support still free?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Yes. Questions about the panel, purchases, help, setup and account blocks due to misuse are handled by our support team at no cost. Recovering access to an account without access to the sign-up email is a paid service (see \u201cAdministrative and financial requests\u201d). Expert hours are for design, campaign management, optimization and advice.<\/p>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Book a call with a Mailrelay email marketing expert Expert hours: design, campaign management, optimization, marketing and expert calls We design your newsletters, manage and review your campaigns, analyze statistics, segment your database and check bounces, senders and IPs. We can also advise you over the phone with an expert call. All these services have [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_uag_custom_page_level_css":"","footnotes":""},"class_list":["post-45174","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Email Marketing Services &amp; Expert Help | Mailrelay<\/title>\n<meta name=\"description\" content=\"Book an expert call or hire design, campaign management, consultancy, custom development and dedicated IPs. 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