{"id":62783,"date":"2023-02-21T17:33:42","date_gmt":"2023-02-21T17:33:42","guid":{"rendered":"https:\/\/mailrelay.com\/?p=62783"},"modified":"2026-10-07T10:28:08","modified_gmt":"2026-10-07T10:28:08","slug":"what-is-spam-how-to-prevent-emails-from-landing-in-the-spam-folder","status":"publish","type":"post","link":"https:\/\/mailrelay.com\/en\/blog\/2023\/02\/21\/what-is-spam-how-to-prevent-emails-from-landing-in-the-spam-folder\/","title":{"rendered":"What is spam? How to prevent emails from landing in the spam folder?"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Even though email marketing has been around for many years, the line between what is spam and what isn&#8217;t is still interpreted in many different ways <em>(and often ignored)<\/em>.<\/p>\n\n<p class=\"wp-block-paragraph\">In this article we&#8217;ll look at the term from a practical point of view, rather than offering a textbook definition.<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>And, more importantly:<\/strong><\/p>\n\n<p class=\"wp-block-paragraph\">\u25c6 How to assess how likely your mailings are to end up in spam<\/p>\n\n<p class=\"wp-block-paragraph\">\u25c6 And how you can prevent it (as far as possible)<\/p>\n\n<p class=\"wp-block-paragraph\">This matters a lot because, as you can imagine, emails that land in the spam folder are far less likely to be opened.<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>And emails that aren&#8217;t opened are far less likely to sell.<\/strong><\/p>\n\n<p class=\"wp-block-paragraph\">So let&#8217;s look at why all this happens. We&#8217;ll show you at <a href=\"https:\/\/mailrelay.com\/en\/\">Mailrelay<\/a>.<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>NOTE: <\/strong>In this article I won&#8217;t show you ways to stop receiving spam yourself; that is beyond the scope of this article.<\/p>\n\n\n<h2 class=\"wp-block-heading\">\u00b7 First of all, what is spam?<\/h2>\n\n<p class=\"wp-block-paragraph\"><strong>Unsolicited email<\/strong> is the first thing that comes to mind. Junk email. <strong>Unwanted advertising<\/strong>, in short. A promotional email with information we didn&#8217;t ask for, sent to us by someone (probably someone we don&#8217;t know at all) to sell us something.<\/p>\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/mailrelay.com\/en\/glossary\/email-service-provider-esp\/\" target=\"_blank\" rel=\"noopener\">Email providers<\/a> do everything they can to stop or reduce the spam their users receive.<\/p>\n\n<p class=\"wp-block-paragraph\">You&#8217;ve most likely received one of these emails at some point, right?<\/p>\n\n<p class=\"wp-block-paragraph\">And you may simply have ignored it, or your email client may have put it in the spam folder.<\/p>\n\n<p class=\"wp-block-paragraph\">So, with this definition of spam as an email we didn&#8217;t ask for, a key question arises.<\/p>\n\n<h3 class=\"wp-block-heading\">\u25ba Junk mail vs phishing<\/h3>\n\n<p class=\"wp-block-paragraph\">We shouldn&#8217;t confuse spam, or junk mail, which is ultimately just a nuisance, <strong>with phishing<\/strong>, which is something far more dangerous.<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>Although there can be different types of spam<\/strong>, it usually consists of unsolicited messages sent with the intention of selling something.<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>Phishing, on the other hand,<\/strong> aims to steal private information, such as passwords.<\/p>\n\n<p class=\"wp-block-paragraph\">The problem is that, since the sender is often unknown, it&#8217;s impossible to know the ultimate intention of an unsolicited message.<\/p>\n\n<p class=\"wp-block-paragraph\">That&#8217;s why email service providers (ESPs) take such care to keep unsolicited messages from reaching their users&#8217; inboxes.<\/p>\n\n<h3 class=\"wp-block-heading\">\u25ba Why does spam exist?<\/h3>\n\n<p class=\"wp-block-paragraph\">As we mentioned before, most of the time the purpose of spam is to promote a product and sell it through mass email.<\/p>\n\n<p class=\"wp-block-paragraph\">It&#8217;s the equivalent of unsolicited phone calls or leaflet drops, that is, cold outreach techniques in which the customer doesn&#8217;t know the company contacting them.<\/p>\n\n<p class=\"wp-block-paragraph\">Spam is as old as email itself, and of course, from the very beginning there has been a battle between ESPs and the companies that send spam.<\/p>\n\n<p class=\"wp-block-paragraph\">While ESPs try to limit the reach of spam, the companies that send it try to get around the existing filters.<\/p>\n\n<p class=\"wp-block-paragraph\">Unlike phishing, which tries to steal information, spam is only after sales.<\/p>\n\n<p class=\"wp-block-paragraph\">Although, of course, the two are often confused.<\/p>\n\n<figure class=\"wp-block-image is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"630\" height=\"340\" src=\"https:\/\/mailrelay.com\/wp-content\/uploads\/2017\/04\/sistemas-antispam.jpg\" alt=\"How do ESPs and email clients know which emails are spam and which aren't?\" class=\"wp-image-15594\" style=\"aspect-ratio:1.8529411764705883;width:630px;height:auto\" title=\"How do ESPs and email clients know which emails are spam and which aren't?\" srcset=\"https:\/\/mailrelay.com\/wp-content\/uploads\/2017\/04\/sistemas-antispam.jpg 630w, https:\/\/mailrelay.com\/wp-content\/uploads\/2017\/04\/sistemas-antispam-300x162.jpg 300w, https:\/\/mailrelay.com\/wp-content\/uploads\/2017\/04\/sistemas-antispam-110x59.jpg 110w\" sizes=\"auto, (max-width: 630px) 100vw, 630px\" \/><\/figure>\n\n<p class=\"wp-block-paragraph\">You may also be interested in these articles:<\/p>\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/mailrelay.com\/en\/glossary\/cc-and-bcc\/\">What CC and BCC are<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/mailrelay.com\/en\/blog\/2018\/09\/04\/20-unique-and-impactful-subject-lines-for-boosting-your-open-rates\/\">Original Subject Lines for Your Newsletter<\/a><\/li>\n<\/ul>\n\n<h2 class=\"wp-block-heading\">\u00b7 How do ESPs and email clients know which emails are spam and which aren&#8217;t?<\/h2>\n\n<p class=\"wp-block-paragraph\">For example, how does <a href=\"https:\/\/mailrelay.com\/en\/blog\/2022\/11\/08\/how-to-send-a-newsletter-a-step-by-step-guide\/\" target=\"_blank\" rel=\"noopener\">Gmail<\/a> know whether the email you&#8217;ve been sent is email spam or not?<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>How can Gmail know what you&#8217;ve subscribed to? Or whether you&#8217;ve requested information about something?<\/strong><\/p>\n\n<p class=\"wp-block-paragraph\">The answer is that it can&#8217;t.<\/p>\n\n<p class=\"wp-block-paragraph\">So how come some emails go to spam and others don&#8217;t?<\/p>\n\n<p class=\"wp-block-paragraph\">To make that decision, the receiving servers (ESPs, etc.) use:<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>\u25c6 The content of the email &gt;<\/strong> the subject line, text, words, links (and where they lead), images<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>\u25c6 The sender of the email &gt;<\/strong> how long it has been around. If it has an associated website, what information is on that website.<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>\u25c6 Historical information &gt;<\/strong> also related to the sender. How many emails has it sent in the past? Of those emails, how many did people mark as spam? How many were opened?<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>\u25c6 Information about the recipient &gt; <\/strong>if you have opened an email from that sender in the past, it&#8217;s less likely that emails from that sender will end up in your spam folder.<\/p>\n\n<p class=\"wp-block-paragraph\">So on one hand we have the content of the email itself, and on the other a concept we could call <em><strong>&#8220;sender reputation&#8221;<\/strong><\/em>.<\/p>\n\n<p class=\"wp-block-paragraph\">This means the decision is based largely on what the sender in question has done in the past.<\/p>\n\n<figure class=\"wp-block-image is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"630\" height=\"340\" src=\"https:\/\/mailrelay.com\/wp-content\/uploads\/2017\/06\/emailing.png\" alt=\"Sender reputation in email sending\" class=\"wp-image-34422\" style=\"aspect-ratio:1.8529411764705883;width:630px;height:auto\" title=\"How do ESPs and email clients know which emails are spam and which aren't?\" srcset=\"https:\/\/mailrelay.com\/wp-content\/uploads\/2017\/06\/emailing.png 630w, https:\/\/mailrelay.com\/wp-content\/uploads\/2017\/06\/emailing-300x162.png 300w, https:\/\/mailrelay.com\/wp-content\/uploads\/2017\/06\/emailing-110x59.png 110w\" sizes=\"auto, (max-width: 630px) 100vw, 630px\" \/><\/figure>\n\n<h2 class=\"wp-block-heading\">\u00b7 What to do if Hotmail, Gmail, Yahoo or AOL marks our mailing as SPAM?<\/h2>\n\n<p class=\"wp-block-paragraph\">Approximately 20% of legitimate emails don&#8217;t reach their destination (Tom Sather, Return Path) because they aren&#8217;t delivered, land in the junk folder, etc., which affects the effectiveness of our mailing.<\/p>\n\n<p class=\"wp-block-paragraph\">At first this may seem like a very high figure, but fortunately we can influence these results. According to Tom Sather, only 17% of the emails that aren&#8217;t delivered or end up in SPAM, <strong>out of the total 20% we mentioned before<\/strong>, are due to reasons related to the newsletter&#8217;s content; the rest are rejected or marked as SPAM for reasons stemming from our domain&#8217;s reputation.<\/p>\n\n<p class=\"wp-block-paragraph\">Where we can influence the result most quickly is in the content of our <a href=\"https:\/\/mailrelay.com\/en\/glossary\/newsletter\/\">newsletter<\/a> itself, which is why, before sending our newsletter, we need to check its SPAM score. With <a href=\"https:\/\/mailrelay.com\/en\/\"><strong>Mailrelay<\/strong><\/a> this is a very simple process: you can check your newsletter&#8217;s SPAM score while you create it, and you can follow the rest of the tips we&#8217;ll give you in this post.<\/p>\n\n<p class=\"wp-block-paragraph\">This way our mailing is ready, with its content corrected to avoid falling into that 17%. <strong>17% of 20% may not seem like much<\/strong>, but fixing the content errors in our email is relatively easy.<\/p>\n\n<h2 class=\"wp-block-heading\">\u00b7 How to keep Gmail from treating us as spam<\/h2>\n\n<p class=\"wp-block-paragraph\">Gmail is one of the most popular email services in the world, and it&#8217;s important to make sure your <a href=\"https:\/\/mailrelay.com\/en\/glossary\/inbox\/\" target=\"_blank\" rel=\"noopener\">emails reach the inbox<\/a> of your subscribers instead of the spam folder.<\/p>\n\n<p class=\"wp-block-paragraph\">Here are some suggestions to keep <a href=\"https:\/\/mailrelay.com\/en\/blog\/2022\/11\/08\/how-to-send-a-newsletter-a-step-by-step-guide\/\">Gmail<\/a> from treating your emails as spam:<\/p>\n\n<h3 class=\"wp-block-heading\">\u25ba Email authentication:<\/h3>\n\n<p class=\"wp-block-paragraph\">Make sure your SPF, DKIM and DMARC records are set up correctly. This will help Gmail verify that you are the legitimate sender of the email.<\/p>\n\n<h3 class=\"wp-block-heading\">\u25ba Contact list:<\/h3>\n\n<p class=\"wp-block-paragraph\">Make sure you only send emails to subscribers who have consented to receive them. Avoid buying email lists and put the quality of your contacts before quantity.<\/p>\n\n<h3 class=\"wp-block-heading\">\u25ba Relevant, high-quality content:<\/h3>\n\n<p class=\"wp-block-paragraph\">Create emails with high-quality content personalized for your subscribers. Avoid overusing keywords considered spammy or a design that is too promotional.<\/p>\n\n<h3 class=\"wp-block-heading\">\u25ba Maintain a good sender reputation:<\/h3>\n\n<p class=\"wp-block-paragraph\">Send emails regularly and avoid sudden spikes in sending volume. Maintain a <a href=\"https:\/\/mailrelay.com\/en\/blog\/2023\/02\/21\/what-is-spam-how-to-prevent-emails-from-landing-in-the-spam-folder\/\">good open rate<\/a> and click rate, and avoid having a high percentage of your emails marked as spam by users.<\/p>\n\n<h3 class=\"wp-block-heading\">\u25ba Include clear unsubscribe links:<\/h3>\n\n<p class=\"wp-block-paragraph\">Give your subscribers an easy way to unsubscribe from your emails. This will help you keep a healthy contact list and reduce the risk of your emails being marked as spam.<\/p>\n\n<h3 class=\"wp-block-heading\">\u25ba Check your spam score:<\/h3>\n\n<p class=\"wp-block-paragraph\">Use tools like SpamAssassin to assess the spam score of your emails before sending them. This will let you detect problems and optimize your emails to improve deliverability in Gmail.<\/p>\n\n<figure class=\"wp-block-image is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"630\" height=\"340\" src=\"https:\/\/mailrelay.com\/wp-content\/uploads\/2017\/04\/sistemas-antispam.jpg\" alt=\"What to do if I'm marked as SPAM for reputation reasons?\" class=\"wp-image-34198\" style=\"aspect-ratio:1.8529411764705883;width:630px;height:auto\" srcset=\"https:\/\/mailrelay.com\/wp-content\/uploads\/2017\/04\/sistemas-antispam.jpg 630w, https:\/\/mailrelay.com\/wp-content\/uploads\/2017\/04\/sistemas-antispam-300x162.jpg 300w, https:\/\/mailrelay.com\/wp-content\/uploads\/2017\/04\/sistemas-antispam-110x59.jpg 110w\" sizes=\"auto, (max-width: 630px) 100vw, 630px\" \/><\/figure>\n\n<h2 class=\"wp-block-heading\">\u00b7 What to do if I&#8217;m marked as SPAM for reputation reasons?<\/h2>\n\n<p class=\"wp-block-paragraph\">Our domain&#8217;s reputation is something we must look after every day, from the very start of our <a href=\"https:\/\/mailrelay.com\/en\/blog\/2022\/09\/18\/what-is-email-marketing\/\">email marketing<\/a> activities. There are certain points we need to take the utmost care of, which can be summarized as:<\/p>\n\n<ul class=\"wp-block-list\">\n<li><strong>Essential domain settings<\/strong>, <a href=\"https:\/\/mailrelay.com\/en\/blog\/2019\/03\/22\/mailrelay-v3-configuring-spf-custom-domain-and-dkim\/\" target=\"_blank\" rel=\"noopener\">SPF and DKIM<\/a>. As well as avoiding WHOIS privacy on the domain.<\/li>\n\n\n\n<li><strong>The origin of our list<\/strong>: it&#8217;s essential that it be a double opt-in or at least an opt-in list, meaning that subscribers have signed up to our list, our database, voluntarily. This ensures that subscribers accept the mailings they receive from us and are less likely to mark them as SPAM.<\/li>\n\n\n\n<li><strong>Offer a clear way to unsubscribe from the list<\/strong>: it&#8217;s best to use a direct unsubscribe link that doesn&#8217;t require much effort from the subscriber. Bear in mind that if it&#8217;s easier to mark you as SPAM than to unsubscribe, people will mark you as SPAM, and this will affect your future sends.<\/li>\n\n\n\n<li><strong>Keep the list up to date, <\/strong><a href=\"https:\/\/mailrelay.com\/en\/blog\/2022\/12\/18\/how-to-clean-spamtraps-from-your-contact-list\/\" target=\"_blank\" rel=\"noopener\"><strong>free of spamtraps<\/strong><\/a> and bounced accounts. Mailrelay helps you keep your list clean, but remember to offer an easy way to unsubscribe for users who want to.<\/li>\n\n\n\n<li><strong>Use the right infrastructure<\/strong>. Sending a mailing from your office, using Outlook and your own IP, is not the same as using a suitable platform dedicated to it, such as <strong>Mailrelay<\/strong>.<\/li>\n\n\n\n<li><strong>Finally, we must take into account how our subscribers interact<\/strong> with our sends: whether they open them, display the images, click the links or reply to us directly. All this activity may be taken into account when assessing your reputation.<\/li>\n<\/ul>\n\n<figure class=\"wp-block-image is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"630\" height=\"340\" src=\"https:\/\/mailrelay.com\/wp-content\/uploads\/2016\/06\/migrar-de-mailchimp.png\" alt=\"Is it possible to trick anti-spam systems?\" class=\"wp-image-12683\" style=\"aspect-ratio:1.8529411764705883;width:630px;height:auto\" title=\"Is it possible to trick anti-spam systems?\"\/><\/figure>\n\n<h2 class=\"wp-block-heading\">\u00b7 Is it possible to trick anti-spam systems?<\/h2>\n\n<p class=\"wp-block-paragraph\">You&#8217;ve probably thought it&#8217;s possible to trick anti-spam filters because you&#8217;ve received the odd spam email yourself.<\/p>\n\n<p class=\"wp-block-paragraph\">Without going into technical considerations, I&#8217;m afraid that trying to trick the various anti-spam services is not the easy way.<\/p>\n\n<p class=\"wp-block-paragraph\">At least not for most businesses.<\/p>\n\n<p class=\"wp-block-paragraph\">If you have a business and want to sell through email marketing, the solution is not to find ways of tricking anti-spam systems.<\/p>\n\n<h3 class=\"wp-block-heading\">\u25ba Email marketing vs spam: permission-based email marketing<\/h3>\n\n<p class=\"wp-block-paragraph\">In short, this means sending mailings and mass emails to the people who have asked for them.<\/p>\n\n<p class=\"wp-block-paragraph\">There are various ways of asking for them, but the most common one is subscribing to your contact list through a subscription form.<\/p>\n\n<p class=\"wp-block-paragraph\">Or customers who have expressly agreed, after being informed, to receive communications.<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>These contacts are much less likely to mark our mailings as spam.<\/strong><\/p>\n\n<p class=\"wp-block-paragraph\">Although it can sometimes happen:<\/p>\n\n<p class=\"wp-block-paragraph\">\u00b7 If the unsubscribe link isn&#8217;t visible enough or the unsubscribe process is difficult.<\/p>\n\n<p class=\"wp-block-paragraph\">\u00b7 Or if they haven&#8217;t received anything from us in a long time and don&#8217;t remember us<\/p>\n\n<p class=\"wp-block-paragraph\">\u00b7 Or even if they&#8217;re unhappy with the service and mark us as spam in retaliation<\/p>\n\n<p class=\"wp-block-paragraph\">Now let&#8217;s look at what you can do to keep your emails from being received as spam.<\/p>\n\n<figure class=\"wp-block-image is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"630\" height=\"340\" src=\"https:\/\/mailrelay.com\/wp-content\/uploads\/2017\/04\/sistemas-antispam.jpg\" alt=\"Anti-spam systems and how to avoid them\" class=\"wp-image-34198\" style=\"aspect-ratio:1.8529411764705883;width:630px;height:auto\" title=\"Next step: review the email content and its spam score\" srcset=\"https:\/\/mailrelay.com\/wp-content\/uploads\/2017\/04\/sistemas-antispam.jpg 630w, https:\/\/mailrelay.com\/wp-content\/uploads\/2017\/04\/sistemas-antispam-300x162.jpg 300w, https:\/\/mailrelay.com\/wp-content\/uploads\/2017\/04\/sistemas-antispam-110x59.jpg 110w\" sizes=\"auto, (max-width: 630px) 100vw, 630px\" \/><\/figure>\n\n<h2 class=\"wp-block-heading\">\u00b7 If your domain is new, give it time and use<\/h2>\n\n<p class=\"wp-block-paragraph\">Another important tip that is easy to follow. If your domain is new because you&#8217;ve just registered it, it&#8217;s best to use it for sending emails before you send mass mailings.<\/p>\n\n<p class=\"wp-block-paragraph\">During the first few weeks, or even months, use it to send the company&#8217;s internal emails. Then gradually start adding small mailing campaigns. Ideally, you should also have a form that keeps bringing in new contacts, with confirmation emails being sent, so that everything looks as natural as possible. This way you&#8217;ll <strong>avoid many deliverability problems<\/strong> and ending up in the spam folder.<\/p>\n\n<p class=\"wp-block-paragraph\">The most important thing is not to rush into sending large volumes of mass mailings before the domain is ready. ESPs are very wary of new domains that send large numbers of emails.<\/p>\n\n<h2 class=\"wp-block-heading\">\u00b7 Add new contacts to your list regularly<\/h2>\n\n<p class=\"wp-block-paragraph\">New contacts usually show a very high level of interest, above all because they have only recently subscribed and joined your contact list. <strong>That means they&#8217;ll open your emails<\/strong> and click the links in them. They&#8217;ll have good engagement rates. That&#8217;s why gradually and regularly adding new contacts is good for your <a href=\"https:\/\/mailrelay.com\/en\/blog\/2023\/02\/21\/what-is-spam-how-to-prevent-emails-from-landing-in-the-spam-folder\/\">open rates<\/a>.<\/p>\n\n<p class=\"wp-block-paragraph\">The simplest way to do this is to add subscription forms to your website, although this is also one of the methods with the lowest results. Popups or dedicated landing pages that you drive traffic to usually get much better results.<\/p>\n\n<p class=\"wp-block-paragraph\">It&#8217;s simple to do, but it requires constant work. Work that will not only lead to more sales opportunities, but also help you maintain good open rates.<\/p>\n\n<h3 class=\"wp-block-heading\">\u25ba Clean your contact list if you suspect that&#8217;s where the spam problem lies<\/h3>\n\n<p class=\"wp-block-paragraph\">Here&#8217;s <a href=\"https:\/\/mailrelay.com\/en\/blog\/2022\/12\/18\/how-to-clean-spamtraps-from-your-contact-list\/\" target=\"_blank\" rel=\"noopener\">this article<\/a>, where you&#8217;ll find a practical guide to cleaning your contact database. The problem may lie right there, without you noticing. &#8220;Spamtrap&#8221; emails are fake contacts that ESPs sometimes use to detect spammers. These emails can look normal and behave like normal contacts (opening your emails and clicking).<\/p>\n\n<p class=\"wp-block-paragraph\">These email addresses may be placed on web pages, and if someone copies them and sends to them, everything will look normal, but it isn&#8217;t.<\/p>\n\n<p class=\"wp-block-paragraph\">That&#8217;s why we recommend only using the emails of your contacts and customers, or emails you get through your subscription forms (double opt-in).<\/p>\n\n<figure class=\"wp-block-image is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"630\" height=\"340\" src=\"https:\/\/mailrelay.com\/wp-content\/uploads\/2017\/06\/vender-por-email.png\" alt=\"Next step: review the email content and its spam score\" class=\"wp-image-16295\" style=\"aspect-ratio:1.8529411764705883;width:630px;height:auto\" title=\"Next step: review the email content and its spam score\" srcset=\"https:\/\/mailrelay.com\/wp-content\/uploads\/2017\/06\/vender-por-email.png 630w, https:\/\/mailrelay.com\/wp-content\/uploads\/2017\/06\/vender-por-email-300x162.png 300w, https:\/\/mailrelay.com\/wp-content\/uploads\/2017\/06\/vender-por-email-110x59.png 110w\" sizes=\"auto, (max-width: 630px) 100vw, 630px\" \/><\/figure>\n\n<h2 class=\"wp-block-heading\">\u00b7 Next step: review the email content and its spam score<\/h2>\n\n<p class=\"wp-block-paragraph\">Once we only send to contacts who have given permission, will all our emails reach the inbox?<\/p>\n\n<p class=\"wp-block-paragraph\">In theory, they should.<\/p>\n\n<p class=\"wp-block-paragraph\">Right?<\/p>\n\n<p class=\"wp-block-paragraph\">We send something people want to the people who asked for it.<\/p>\n\n<p class=\"wp-block-paragraph\">Even so, as we mentioned earlier, the content of our emails is also very, very important<\/p>\n\n<h3 class=\"wp-block-heading\">\u25ba How can we review the email content to avoid landing in spam?<\/h3>\n\n<p class=\"wp-block-paragraph\">When you&#8217;re working on your email design in Mailrelay, you can use the <em>&#8220;spam report&#8221;<\/em> <a href=\"https:\/\/mailrelay.com\/en\/blog\/2023\/06\/06\/email-marketing-the-best-tool-to-optimize-your-campaigns\/\">tool<\/a>.<\/p>\n\n<p class=\"wp-block-paragraph\">This tool, based on the well-known <strong>SpamAssassin<\/strong>, will tell you if there is any problem with your email&#8217;s content, the sender domain, links, etc.<\/p>\n\n<p class=\"wp-block-paragraph\">You can find it here:<\/p>\n\n<figure class=\"wp-block-image is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"704\" height=\"406\" src=\"https:\/\/mailrelay.com\/wp-content\/uploads\/2021\/07\/que-es-el-spam-1.png\" alt=\"How can we review the email content to avoid landing in spam?\" class=\"wp-image-30464\" style=\"aspect-ratio:1.7327823691460056;width:629px;height:auto\" title=\"How can we review the email content to avoid landing in spam?\" srcset=\"https:\/\/mailrelay.com\/wp-content\/uploads\/2021\/07\/que-es-el-spam-1.png 704w, https:\/\/mailrelay.com\/wp-content\/uploads\/2021\/07\/que-es-el-spam-1-300x173.png 300w, https:\/\/mailrelay.com\/wp-content\/uploads\/2021\/07\/que-es-el-spam-1-110x63.png 110w\" sizes=\"auto, (max-width: 704px) 100vw, 704px\" \/><\/figure>\n\n<p class=\"wp-block-paragraph\"><strong>When you click the button shown, a screen similar to the following will appear:<\/strong><\/p>\n\n<figure class=\"wp-block-image is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"898\" height=\"330\" src=\"https:\/\/mailrelay.com\/wp-content\/uploads\/2021\/07\/que-es-el-spam-2.png\" alt=\"How can we review the email content to avoid landing in spam?\" class=\"wp-image-30465\" style=\"aspect-ratio:2.7155172413793105;width:630px;height:auto\" title=\"How can we review the email content to avoid landing in spam?\" srcset=\"https:\/\/mailrelay.com\/wp-content\/uploads\/2021\/07\/que-es-el-spam-2.png 898w, https:\/\/mailrelay.com\/wp-content\/uploads\/2021\/07\/que-es-el-spam-2-300x110.png 300w, https:\/\/mailrelay.com\/wp-content\/uploads\/2021\/07\/que-es-el-spam-2-768x282.png 768w, https:\/\/mailrelay.com\/wp-content\/uploads\/2021\/07\/que-es-el-spam-2-110x40.png 110w\" sizes=\"auto, (max-width: 898px) 100vw, 898px\" \/><\/figure>\n\n<p class=\"wp-block-paragraph\">If there were any problems or anything to fix, you would see the message here.<\/p>\n\n<p class=\"wp-block-paragraph\">Sometimes the messages are very easy to understand and fix, and other times they&#8217;re more complex. <strong>In those cases you can contact our support team.<\/strong><\/p>\n\n<p class=\"wp-block-paragraph\">Fixing every point will help your message get a more positive score from the various spam filters.<\/p>\n\n<p class=\"wp-block-paragraph\">In the next section we&#8217;ll look at some common errors the spam report may show.<\/p>\n\n<h3 class=\"wp-block-heading\">\u25ba Quick tips to stay out of SPAM<\/h3>\n\n<p class=\"wp-block-paragraph\">1- <strong>Avoid using attachments<\/strong>. This is one of the simplest things you can do to improve the deliverability and open rate of your mailings. Don&#8217;t attach documents. Especially those that may look more suspicious, such as zip files. They&#8217;re the ones most likely to be rated as spam.<\/p>\n\n<p class=\"wp-block-paragraph\">2- <strong>The design can&#8217;t be a single image<\/strong>, or one large image sliced into pieces. Never use one or more images on their own or with very little text.<\/p>\n\n<p class=\"wp-block-paragraph\">3- <strong>Avoid putting text inside images<\/strong>. Text is better placed outside the images.<\/p>\n\n<p class=\"wp-block-paragraph\">4- <strong>Avoid using URL shorteners.<\/strong> Using shorteners can send your emails to spam even if everything else is correct. ESPs can&#8217;t analyze the destination page because it&#8217;s shortened, so it raises suspicion.<\/p>\n\n<p class=\"wp-block-paragraph\">Don&#8217;t paste URLs directly into the text either; create a text link, for example &#8220;click here&#8221; or similar.<\/p>\n\n<p class=\"wp-block-paragraph\">5- <strong>As far as possible, avoid terms related to adult topics, pharmaceuticals, finance or money<\/strong> and, in general, any term or phrase that may match spammers&#8217; campaigns.<\/p>\n\n<p class=\"wp-block-paragraph\">6- <strong>Don&#8217;t use garish colors<\/strong>, large fonts or loud formats and styles.<\/p>\n\n<p class=\"wp-block-paragraph\">7- <strong>The subject line can&#8217;t be in capital letters<\/strong>, contain exclamation marks, end in a question, have only one word or be too long.<\/p>\n\n<figure class=\"wp-block-image is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"630\" height=\"300\" src=\"https:\/\/mailrelay.com\/wp-content\/uploads\/2018\/05\/email-marketing-machine-learning.png\" alt=\"The most common and likely reasons an email ends up in spam\" class=\"wp-image-34985\" style=\"aspect-ratio:2.1;width:630px;height:auto\" srcset=\"https:\/\/mailrelay.com\/wp-content\/uploads\/2018\/05\/email-marketing-machine-learning.png 630w, https:\/\/mailrelay.com\/wp-content\/uploads\/2018\/05\/email-marketing-machine-learning-300x143.png 300w, https:\/\/mailrelay.com\/wp-content\/uploads\/2018\/05\/email-marketing-machine-learning-110x52.png 110w\" sizes=\"auto, (max-width: 630px) 100vw, 630px\" \/><\/figure>\n\n<h2 class=\"wp-block-heading\">\u00b7 The most common and likely reasons an email ends up in spam<\/h2>\n\n<p class=\"wp-block-paragraph\">Common reasons why an email may end up in the spam or junk folder:<\/p>\n\n<h3 class=\"wp-block-heading\">Email content:<\/h3>\n\n<p class=\"wp-block-paragraph\">The content of an email is one of the main factors that determine whether or not it is classified as spam.<\/p>\n\n<p class=\"wp-block-paragraph\">Emails containing suspicious words or phrases, such as <em>&#8220;fast cash&#8221;<\/em>, <em>&#8220;once-in-a-lifetime opportunity&#8221;<\/em> or <em>&#8220;make money&#8221;<\/em>, are more likely to be flagged as spam.<\/p>\n\n<h3 class=\"wp-block-heading\">Unknown sender:<\/h3>\n\n<p class=\"wp-block-paragraph\">If the recipient doesn&#8217;t recognize the sender of the email, they&#8217;re more likely to mark it as spam.<\/p>\n\n<p class=\"wp-block-paragraph\">It&#8217;s important to make sure emails are sent from a recognized email address and that the name of the company or organization is clearly identified in the &#8220;From&#8221; field.<\/p>\n\n<h3 class=\"wp-block-heading\">Poor domain reputation:<\/h3>\n\n<p class=\"wp-block-paragraph\">If the sender&#8217;s domain has a poor reputation on spam lists, emails sent from that address are more likely to be flagged as spam.<\/p>\n\n<p class=\"wp-block-paragraph\">It&#8217;s important to follow email marketing best practices and avoid sending unsolicited or unauthorized emails to prevent a poor domain reputation.<\/p>\n\n<h3 class=\"wp-block-heading\">Missing unsubscribe links:<\/h3>\n\n<p class=\"wp-block-paragraph\">If an email doesn&#8217;t include a link for recipients to unsubscribe from the mailing list, it&#8217;s more likely to be flagged as spam.<\/p>\n\n<h3 class=\"wp-block-heading\">Poor email formatting:<\/h3>\n\n<p class=\"wp-block-paragraph\">If the email isn&#8217;t formatted correctly or contains errors in the HTML code, it&#8217;s more likely to be flagged as spam.<\/p>\n\n<figure class=\"wp-block-image is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"630\" height=\"340\" src=\"https:\/\/mailrelay.com\/wp-content\/uploads\/2017\/04\/articulos-sobre-email-marketing.jpg\" alt=\"Articles on email marketing best practices\" class=\"wp-image-15452\" style=\"aspect-ratio:1.8529411764705883;width:630px;height:auto\" srcset=\"https:\/\/mailrelay.com\/wp-content\/uploads\/2017\/04\/articulos-sobre-email-marketing.jpg 630w, https:\/\/mailrelay.com\/wp-content\/uploads\/2017\/04\/articulos-sobre-email-marketing-300x162.jpg 300w, https:\/\/mailrelay.com\/wp-content\/uploads\/2017\/04\/articulos-sobre-email-marketing-110x59.jpg 110w\" sizes=\"auto, (max-width: 630px) 100vw, 630px\" \/><\/figure>\n\n<h2 class=\"wp-block-heading\">\u00b7 Common SpamAssassin messages and their possible solutions<\/h2>\n\n<p class=\"wp-block-paragraph\">Some of these messages may appear because of either the email&#8217;s content or its subject line.<\/p>\n\n<p class=\"wp-block-paragraph\">For example:<\/p>\n\n<h3 class=\"wp-block-heading\">\u25ba HTML_SHORT_LINK_IMG_1<\/h3>\n\n<p class=\"wp-block-paragraph\">It indicates that the newsletter is just an image with a link to an external page. The newsletter must have content, not just an image with a link.<\/p>\n\n<h3 class=\"wp-block-heading\">\u25ba HTML has a low ratio of text to image area<\/h3>\n\n<p class=\"wp-block-paragraph\">It indicates that our newsletter has a lot of images and very little text. We should aim for a balance between the two.<\/p>\n\n<h3 class=\"wp-block-heading\">\u25ba HTML: images with 0-400 bytes of words<\/h3>\n\n<p class=\"wp-block-paragraph\">The newsletter&#8217;s text is included in the images rather than as normal text; this should be kept to a minimum. Ideally, you should avoid it altogether: put the text in text, and let images be just images.<\/p>\n\n<h3 class=\"wp-block-heading\">\u25ba HTML: images with 1200-2600 bytes of words<\/h3>\n\n<p class=\"wp-block-paragraph\">Similar to the previous one, but it detects more text included in the images.<\/p>\n\n<h3 class=\"wp-block-heading\">\u25ba UPPERCASE_50_75<\/h3>\n\n<p class=\"wp-block-paragraph\">The newsletter&#8217;s content contains a high percentage of uppercase text, so it may be considered spam.<\/p>\n\n<h3 class=\"wp-block-heading\">\u25ba UPPERCASE_75_100<\/h3>\n\n<p class=\"wp-block-paragraph\">Similar to the previous one, but it detects an even larger amount of uppercase in the text content.<\/p>\n\n<h3 class=\"wp-block-heading\">\u25ba Message is 10% to 20% HTML obfuscation<\/h3>\n\n<p class=\"wp-block-paragraph\">The HTML code appears to be obfuscated. If the text was copied from Microsoft Word or a similar editor, the editor&#8217;s own tags were probably copied along with it, confusing SPAM detectors and making them think the message contains SPAM text.<\/p>\n\n<h3 class=\"wp-block-heading\">\u25ba HTML has unbalanced &#8220;body&#8221; tags<\/h3>\n\n<p class=\"wp-block-paragraph\">This message tells us that something went wrong in our newsletter&#8217;s HTML code. An HTML tag has probably not been closed correctly. Errors like this will affect how the newsletter is displayed.<\/p>\n\n<h3 class=\"wp-block-heading\">\u25ba URI_WP_HACKED_2<\/h3>\n\n<p class=\"wp-block-paragraph\">It indicates that the newsletter contains a URL from a WordPress site that may have been compromised or hacked.<\/p>\n\n<h3 class=\"wp-block-heading\">\u25ba FUZZY_CREDIT<\/h3>\n\n<p class=\"wp-block-paragraph\">The email includes words like &#8220;credit&#8221; in the text, along with other words, synonyms, etc.<\/p>\n\n<h3 class=\"wp-block-heading\">\u25ba URI_GOOGLE_PROXY<\/h3>\n\n<p class=\"wp-block-paragraph\">This message appears if you&#8217;re using Google&#8217;s URL shortener.<\/p>\n\n<h3 class=\"wp-block-heading\">\u25ba SUBJ_ALL_CAP<\/h3>\n\n<p class=\"wp-block-paragraph\">It indicates that the email&#8217;s subject line is entirely in capital letters.<\/p>\n\n<h3 class=\"wp-block-heading\">\u25ba FUZZY_AMBIEN<\/h3>\n\n<p class=\"wp-block-paragraph\">It indicates that your newsletter content includes the term &#8220;ambien&#8221; somewhere in the text.<\/p>\n\n<h3 class=\"wp-block-heading\">\u25ba Obfuscated URL<\/h3>\n\n<p class=\"wp-block-paragraph\">URL obfuscation is a method used by criminals running phishing scams, who hide a fake URL behind a link whose text looks like a different one. For example:<\/p>\n\n<p class=\"wp-block-paragraph\">Click here to update your account<\/p>\n\n<p class=\"wp-block-paragraph\">www.paypal.com<\/p>\n\n<p class=\"wp-block-paragraph\">And when we click, we end up at something like this:<\/p>\n\n<p class=\"wp-block-paragraph\">http:\/\/127.1.1.1\/te-vamos-a-dejar-pelado.php<\/p>\n\n<figure class=\"wp-block-image is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"630\" height=\"340\" src=\"https:\/\/mailrelay.com\/wp-content\/uploads\/2016\/03\/spam.png\" alt=\"Review everything we've covered to avoid landing in the spam folder\" class=\"wp-image-14805\" style=\"aspect-ratio:1.8529411764705883;width:630px;height:auto\" title=\"Review everything we've covered to avoid landing in the spam folder\"\/><\/figure>\n\n<h2 class=\"wp-block-heading\">\u00b7 Review everything we&#8217;ve covered to avoid landing in the spam folder<\/h2>\n\n<p class=\"wp-block-paragraph\">Following the best practices we&#8217;ve covered and fixing any error messages SpamAssassin shows will help improve the deliverability of the mailings you send.<\/p>\n\n<p class=\"wp-block-paragraph\">Of course, it&#8217;s not a 100% guarantee, since in the end you always depend on a third party, the ESPs, but it does help.<\/p>\n\n<p class=\"wp-block-paragraph\">So before sending any mailing, it&#8217;s always a good idea to review everything carefully, especially the spam score.<\/p>\n\n<p class=\"wp-block-paragraph\">If you need help, <a href=\"https:\/\/mailrelay.com\/en\/contact\/\">contact<\/a> us; at Mailrelay we&#8217;re here to help.<\/p>\n\n<div class=\"wp-block-group has-very-light-gray-background-color has-background\" style=\"border-radius:8px;padding-top:24px;padding-right:28px;padding-bottom:24px;padding-left:28px\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-columns are-vertically-aligned-center is-not-stacked-on-mobile is-layout-flex wp-container-core-columns-is-layout-5dc627e1 wp-block-columns-is-layout-flex\" style=\"margin-top:0;margin-bottom:0\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:112px\">\n<figure class=\"wp-block-image size-full is-resized is-style-rounded\" style=\"margin-top:0;margin-bottom:0\"><a href=\"https:\/\/mailrelay.com\/es\/blog\/author\/jose\/\"><img loading=\"lazy\" decoding=\"async\" width=\"176\" height=\"176\" src=\"https:\/\/mailrelay.com\/wp-content\/uploads\/2026\/10\/jose-argudo-cmo-mailrelay.jpg\" alt=\"Jose Argudo, CMO at Mailrelay\" class=\"wp-image-97284\" style=\"width:96px;height:96px\" srcset=\"https:\/\/mailrelay.com\/wp-content\/uploads\/2026\/10\/jose-argudo-cmo-mailrelay.jpg 176w, https:\/\/mailrelay.com\/wp-content\/uploads\/2026\/10\/jose-argudo-cmo-mailrelay-150x150.jpg 150w, https:\/\/mailrelay.com\/wp-content\/uploads\/2026\/10\/jose-argudo-cmo-mailrelay-110x110.jpg 110w, https:\/\/mailrelay.com\/wp-content\/uploads\/2026\/10\/jose-argudo-cmo-mailrelay-60x60.jpg 60w, https:\/\/mailrelay.com\/wp-content\/uploads\/2026\/10\/jose-argudo-cmo-mailrelay-120x120.jpg 120w\" sizes=\"auto, (max-width: 176px) 100vw, 176px\" \/><\/a><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"wp-block-paragraph\" style=\"margin-top:0;margin-bottom:4px\"><strong>Jose Argudo<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"margin-top:0;margin-bottom:4px\">CMO at Mailrelay. Writes about email marketing, copywriting and conversion for small businesses and entrepreneurs.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"margin-top:0;margin-bottom:0\"><a href=\"https:\/\/mailrelay.com\/es\/blog\/author\/jose\/\">More articles by Jose<\/a> \u00b7 <a href=\"https:\/\/www.linkedin.com\/in\/joseargudo\" target=\"_blank\" rel=\"noreferrer noopener\">LinkedIn<\/a><\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Even though email marketing has been around for many years, the line between what is spam and what isn&#8217;t is still interpreted in many different ways (and often ignored). In this article we&#8217;ll look at the term from a practical point of view, rather than offering a textbook definition. And, more importantly: \u25c6 How to [&hellip;]<\/p>\n","protected":false},"author":124,"featured_media":41477,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_uag_custom_page_level_css":"","footnotes":""},"categories":[882,562],"tags":[],"class_list":["post-62783","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-deliverability-and-technical-aspects","category-email-marketing-2"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>What Spam Is and How to Keep Your Newsletter Out of It | Mailrelay<\/title>\n<meta name=\"description\" content=\"Forget about SPAM: avoid unsolicited email and unwanted advertising. Learn how to protect yourself.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/mailrelay.com\/en\/blog\/2023\/02\/21\/what-is-spam-how-to-prevent-emails-from-landing-in-the-spam-folder\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"What Spam Is and How to Keep Your Newsletter Out of It | Mailrelay\" \/>\n<meta property=\"og:description\" content=\"Forget about SPAM: avoid unsolicited email and unwanted advertising. Learn how to protect yourself.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/mailrelay.com\/en\/blog\/2023\/02\/21\/what-is-spam-how-to-prevent-emails-from-landing-in-the-spam-folder\/\" \/>\n<meta property=\"og:site_name\" content=\"Mailrelay\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/Mailrelay\/\" \/>\n<meta property=\"article:published_time\" content=\"2023-02-21T17:33:42+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-10-07T10:28:08+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/mailrelay.com\/wp-content\/uploads\/2017\/04\/articulos-sobre-email-marketing.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"630\" \/>\n\t<meta property=\"og:image:height\" content=\"340\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Jose Argudo\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@mailrelay\" \/>\n<meta name=\"twitter:site\" content=\"@mailrelay\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Jose Argudo\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"16 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/mailrelay.com\\\/en\\\/blog\\\/2023\\\/02\\\/21\\\/what-is-spam-how-to-prevent-emails-from-landing-in-the-spam-folder\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/mailrelay.com\\\/en\\\/blog\\\/2023\\\/02\\\/21\\\/what-is-spam-how-to-prevent-emails-from-landing-in-the-spam-folder\\\/\"},\"author\":{\"name\":\"Jose Argudo\",\"@id\":\"https:\\\/\\\/mailrelay.com\\\/en\\\/#\\\/schema\\\/person\\\/d8e868b5b67c658bb687818bc5ee08ae\"},\"headline\":\"What is spam? 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