{"id":96773,"date":"2019-08-15T06:47:56","date_gmt":"2019-08-15T06:47:56","guid":{"rendered":"https:\/\/mailrelay.com\/blog\/2026\/09\/29\/email-marketing-crm\/"},"modified":"2026-09-29T18:33:22","modified_gmt":"2026-09-29T18:33:22","slug":"email-marketing-crm","status":"publish","type":"post","link":"https:\/\/mailrelay.com\/en\/blog\/2019\/08\/15\/email-marketing-crm\/","title":{"rendered":"Email Marketing + CRM = Skyrocket Your Sales"},"content":{"rendered":"<p>We live in a new era in which <strong>marketers and sales reps<\/strong> work together.<\/p>\n<p>We live in the era of <strong>inbound marketing<\/strong>.<\/p>\n<p><strong>Inbound marketing<\/strong> consists of doing <strong>marketing<\/strong> to collect the emails of potential customers, so you can send them <a href=\"https:\/\/mailrelay.com\/en\/blog\/2022\/09\/18\/what-is-email-marketing\/\" target=\"_blank\" rel=\"noopener\">email marketing<\/a> campaigns, then continue the conversation through a CRM once they show interest, and finally sell them our product or service.<\/p>\n<p>So in this article I want to walk you through, step by step, how we do it ourselves at our company (SumaCRM), so that you can draw some inspiration from our process if it&#8217;s useful to you.<\/p>\n\n<h2>1. Marketing to collect potential customers&#8217; emails<\/h2>\n<p>We currently have 100,456 users visiting our website every month.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-24502\" title=\"Marketing to collect potential customers' emails\" src=\"https:\/\/mailrelay.com\/wp-content\/uploads\/2019\/08\/sumacrm.jpg\" alt=\"Marketing to collect potential customers' emails\" width=\"630\" height=\"284\" srcset=\"https:\/\/mailrelay.com\/wp-content\/uploads\/2019\/08\/sumacrm.jpg 780w, https:\/\/mailrelay.com\/wp-content\/uploads\/2019\/08\/sumacrm-300x135.jpg 300w, https:\/\/mailrelay.com\/wp-content\/uploads\/2019\/08\/sumacrm-768x346.jpg 768w, https:\/\/mailrelay.com\/wp-content\/uploads\/2019\/08\/sumacrm-110x50.jpg 110w\" sizes=\"auto, (max-width: 630px) 100vw, 630px\" \/><\/p>\n<p>That translates into between 700 and 1,000 sign-ups a month from potential customers.<\/p>\n<p>Reaching these great numbers is the result of 4 years spent testing every possible marketing channel, keeping only the ones that are most profitable<\/p>\n<p><strong>\u00b7 SEO:<\/strong> SEO brings us 30% of our customers. It consists of writing an article for every search your potential customers are currently making on Google. If you want to learn SEO, I recommend <strong>Romuald Fons&#8217; SEO course<\/strong>.<\/p>\n<p><strong>\u00b7 Blog: <\/strong> 50% of our customers come from our blog. On the blog we share, 100% openly and with real data, what we ourselves are doing to reach \u20ac100,000\/month in revenue. This is a broader topic than talking about CRM, but since anyone who wants to learn to manage their business better and sell more is very likely to need a CRM as well, it&#8217;s a spectacular marketing channel.<\/p>\n<p><strong>\u00b7 Sales course:<\/strong> 10% comes from the sales course. We&#8217;ve created a free sales course: if you sign up with your email, you get one lesson every 2 days with everything we ourselves have learned about sales on our way to \u20ac100,000\/month in revenue with one of our companies.<\/p>\n<p><strong>\u00b7 Press releases:<\/strong> We send 1 press release a month through the agency techsales. They don&#8217;t generate sign-ups directly, but from experience we see that when we do press releases, we build our brand and the sign-up rate goes up in the rest of the channels.<\/p>\n<p><strong>\u00b7 Adwords and Facebook ads:<\/strong> We invest \u20ac2,000\/month. It doesn&#8217;t account for a significant share of sign-ups, but above all it lets us do remarketing, so that everyone who arrives through the channels above keeps seeing one of our banners and the sign-up rate goes up.<\/p>\n<p>If you&#8217;re not very well versed in marketing, I recommend this book, which covers all the marketing channels in a very simple yet complete and clear way:<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-24504 size-full aligncenter\" title=\"online marketing\" src=\"https:\/\/mailrelay.com\/wp-content\/uploads\/2019\/08\/marketing-online.jpg\" alt=\"online marketing\" width=\"231\" height=\"345\" srcset=\"https:\/\/mailrelay.com\/wp-content\/uploads\/2019\/08\/marketing-online.jpg 231w, https:\/\/mailrelay.com\/wp-content\/uploads\/2019\/08\/marketing-online-201x300.jpg 201w, https:\/\/mailrelay.com\/wp-content\/uploads\/2019\/08\/marketing-online-110x164.jpg 110w\" sizes=\"auto, (max-width: 231px) 100vw, 231px\" \/><\/p>\n<p>Done! You now have lists of potential customers&#8217; emails you can send email marketing campaigns to. On to step 2&#8230;<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-19858 size-full\" title=\"Sending Email Marketing campaigns\" src=\"https:\/\/mailrelay.com\/wp-content\/uploads\/2018\/06\/programar-envios-email-marketing.png\" alt=\"Sending Email Marketing campaigns\" width=\"630\" height=\"340\" srcset=\"https:\/\/mailrelay.com\/wp-content\/uploads\/2018\/06\/programar-envios-email-marketing.png 630w, https:\/\/mailrelay.com\/wp-content\/uploads\/2018\/06\/programar-envios-email-marketing-300x162.png 300w, https:\/\/mailrelay.com\/wp-content\/uploads\/2018\/06\/programar-envios-email-marketing-110x59.png 110w\" sizes=\"auto, (max-width: 630px) 100vw, 630px\" \/><\/p>\n<h2>2. Sending Email Marketing campaigns<\/h2>\n<p>In our case, every Tuesday I send them a new post to remind them to come back and visit SumaCRM. Thanks to that, I have a better chance of them asking to buy our tool and moving on to step 3 \ud83d\ude42 But first&#8230;<\/p>\n<p>I send it from <strong>Mailrelay<\/strong>. The reason for using an <a href=\"https:\/\/mailrelay.com\/en\/\" target=\"_blank\" rel=\"noopener\">email marketing tool<\/a> is that the deliverability of my emails is much higher than if I sent them with my own SMTP.<\/p>\n<p>Also, running a campaign with an Email Marketing tool is very easy.<\/p>\n<p>The steps are:<\/p>\n<ol>\n<li>You upload your email database<\/li>\n<li>You write the email<\/li>\n<li>You hit send \ud83d\ude42<\/li>\n<\/ol>\n<p>A picture is worth a thousand words:<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-24506\" title=\"email marketing mailrelay\" src=\"https:\/\/mailrelay.com\/wp-content\/uploads\/2019\/08\/email-marketing-crm.jpg\" alt=\"email marketing mailrelay\" width=\"630\" height=\"88\" srcset=\"https:\/\/mailrelay.com\/wp-content\/uploads\/2019\/08\/email-marketing-crm.jpg 784w, https:\/\/mailrelay.com\/wp-content\/uploads\/2019\/08\/email-marketing-crm-300x42.jpg 300w, https:\/\/mailrelay.com\/wp-content\/uploads\/2019\/08\/email-marketing-crm-768x107.jpg 768w, https:\/\/mailrelay.com\/wp-content\/uploads\/2019\/08\/email-marketing-crm-110x15.jpg 110w\" sizes=\"auto, (max-width: 630px) 100vw, 630px\" \/><\/p>\n<p>And now, we wait! Once the email is sent, the idea is that if they reply, you continue the conversation through a CRM, so you can sell them our product or service when they ask for it.<\/p>\n<h2>3. Continuing the conversation with a CRM<\/h2>\n<p>In our case, we use SumaCRM ourselves, but of course feel free to use another CRM.<\/p>\n<p>The key, though, is that the CRM you choose has a built-in email manager, so that when a potential customer replies to you, the reply automatically shows up on that potential customer&#8217;s record.<\/p>\n<p>That way, any sales rep can see whether a potential customer is showing interest and can reply, call them, add notes and assign activities so that no potential sale is ever left without follow-up. And not only that: you follow up without losing a second, since everything is noted on a record that is shared with everyone in the company. For example:<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-24507\" title=\"sumacrm\" src=\"https:\/\/mailrelay.com\/wp-content\/uploads\/2019\/08\/suma-crm.jpg\" alt=\"sumacrm\" width=\"630\" height=\"437\" srcset=\"https:\/\/mailrelay.com\/wp-content\/uploads\/2019\/08\/suma-crm.jpg 783w, https:\/\/mailrelay.com\/wp-content\/uploads\/2019\/08\/suma-crm-300x208.jpg 300w, https:\/\/mailrelay.com\/wp-content\/uploads\/2019\/08\/suma-crm-768x533.jpg 768w, https:\/\/mailrelay.com\/wp-content\/uploads\/2019\/08\/suma-crm-110x76.jpg 110w\" sizes=\"auto, (max-width: 630px) 100vw, 630px\" \/><br \/>\nIf you want the mailing to show up in SumaCRM too, it&#8217;s very easy: you just need to integrate Mailrelay and SumaCRM, and send the mailing from SumaCRM.<\/p>\n<h3>\u25ba How to integrate Mailrelay and SumaCRM?<\/h3>\n<p>1. Get Mailrelay&#8217;s SMTP in your account: You just need to go to <strong>https:\/\/youraccount.ipzmarketing.com\/admin\/smtp_settings<\/strong> and click the <strong>\u201cActivate\u201d<\/strong> button<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-24523\" title=\"SumaCRM\" src=\"https:\/\/mailrelay.com\/wp-content\/uploads\/2019\/08\/smtp-mailrelay.jpg\" alt=\"SumaCRM\" width=\"630\" height=\"158\" srcset=\"https:\/\/mailrelay.com\/wp-content\/uploads\/2019\/08\/smtp-mailrelay.jpg 730w, https:\/\/mailrelay.com\/wp-content\/uploads\/2019\/08\/smtp-mailrelay-300x75.jpg 300w, https:\/\/mailrelay.com\/wp-content\/uploads\/2019\/08\/smtp-mailrelay-110x28.jpg 110w\" sizes=\"auto, (max-width: 630px) 100vw, 630px\" \/><\/p>\n<p>2. In SumaCRM, add Mailrelay&#8217;s SMTP for your email marketing mailings: You just need to go to &#8220;<strong>My account > Email settings<\/strong>&#8221; and click the <strong>&#8220;Add&#8221;<\/strong> button:<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-24524\" title=\"integrate Mailrelay and SumaCRM\" src=\"https:\/\/mailrelay.com\/wp-content\/uploads\/2019\/08\/sumacrm-2.jpg\" alt=\"integrate Mailrelay and SumaCRM\" width=\"630\" height=\"347\" srcset=\"https:\/\/mailrelay.com\/wp-content\/uploads\/2019\/08\/sumacrm-2.jpg 732w, https:\/\/mailrelay.com\/wp-content\/uploads\/2019\/08\/sumacrm-2-300x165.jpg 300w, https:\/\/mailrelay.com\/wp-content\/uploads\/2019\/08\/sumacrm-2-110x61.jpg 110w\" sizes=\"auto, (max-width: 630px) 100vw, 630px\" \/><\/p>\n<p>3. Send from within SumaCRM: Go to contacts, select the contacts and then click \u201cBulk actions &gt; <a href=\"https:\/\/mailrelay.com\/en\/blog\/2023\/03\/21\/effective-email-marketing-campaign\/\" target=\"_blank\" rel=\"noopener\">Email marketing campaign<\/a>\u201d and you&#8217;ll be able to write the email and hit send \ud83d\ude42<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-24525 size-full\" title=\"smtp suma-crm\" src=\"https:\/\/mailrelay.com\/wp-content\/uploads\/2019\/08\/suma-crm-1.jpg\" alt=\"smtp suma-crm\" width=\"513\" height=\"403\" srcset=\"https:\/\/mailrelay.com\/wp-content\/uploads\/2019\/08\/suma-crm-1.jpg 513w, https:\/\/mailrelay.com\/wp-content\/uploads\/2019\/08\/suma-crm-1-300x236.jpg 300w, https:\/\/mailrelay.com\/wp-content\/uploads\/2019\/08\/suma-crm-1-110x86.jpg 110w\" sizes=\"auto, (max-width: 513px) 100vw, 513px\" \/><\/p>\n<p>It takes a little more work, but it&#8217;s well worth it if you want to <a href=\"https:\/\/mailrelay.com\/en\/blog\/2023\/05\/02\/how-do-email-marketing-services-track-email-campaigns\/\" target=\"_blank\" rel=\"noopener\">follow up<\/a> with those who don&#8217;t reply. What I do myself is put a tag on them in SumaCRM before sending, and remove it from those who reply to me, and that way I email the rest again \ud83d\ude42 In case it&#8217;s useful, here&#8217;s an article with my own cold email sequence.<\/p>\n<p>I hope this article has helped you learn how to use email marketing with a CRM, so that marketing and sales teams work together to win more customers \ud83d\ude42<\/p>\n<p><strong>Want to skyrocket your sales?<\/strong><\/p>\n<p>Your turn!<\/p>\n<p>Sign up for <a href=\"https:\/\/mailrelay.com\/en\/\">Mailrelay<\/a> and SumaCRM and try this strategy today.<\/p>\n<p>If you have any questions, leave a comment!<\/p>\n<p>This strategy is part of <a href=\"https:\/\/mailrelay.com\/en\/glossary\/lead-generation\/\">lead generation<\/a>, and if you want to dig deeper into how to capture leads, we have a guide on <a href=\"https:\/\/mailrelay.com\/en\/blog\/2017\/08\/31\/tips-for-getting-leads-and-expanding-your-list-of-emails\/\">techniques and strategies for getting effective leads<\/a>.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-24526 size-full\" title=\"Tom\u00e1s Santoro\" src=\"https:\/\/mailrelay.com\/wp-content\/uploads\/2019\/08\/tomas-santoro.png\" alt=\"Tom\u00e1s Santoro\" width=\"630\" height=\"250\" srcset=\"https:\/\/mailrelay.com\/wp-content\/uploads\/2019\/08\/tomas-santoro.png 630w, https:\/\/mailrelay.com\/wp-content\/uploads\/2019\/08\/tomas-santoro-300x119.png 300w, https:\/\/mailrelay.com\/wp-content\/uploads\/2019\/08\/tomas-santoro-110x44.png 110w\" sizes=\"auto, (max-width: 630px) 100vw, 630px\" \/><\/p>\n","protected":false},"excerpt":{"rendered":"<p>We live in a new era in which marketers and sales reps work together. We live in the era of inbound marketing. Inbound marketing consists of doing marketing to collect the emails of potential customers, so you can send them email marketing campaigns, then continue the conversation through a CRM once they show interest, and [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":40105,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_uag_custom_page_level_css":"","footnotes":""},"categories":[863,562],"tags":[],"class_list":["post-96773","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-copywriting-and-examples","category-email-marketing-2"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>\u25ba Email Marketing and CRM = Skyrocket Your Sales | Mailrelay<\/title>\n<meta name=\"description\" content=\"\u25ba Boost your sales by syncing your mailings with a CRM in your email marketing 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