{"id":115971,"date":"2026-11-10T09:32:03","date_gmt":"2026-11-10T09:32:03","guid":{"rendered":"https:\/\/mailrelay.com\/email-templates\/disculpas-por-un-pedido-retrasado\/"},"modified":"2026-11-12T11:39:25","modified_gmt":"2026-11-12T11:39:25","slug":"disculpas-por-un-pedido-retrasado","status":"publish","type":"email_template","link":"https:\/\/mailrelay.com\/es\/plantillas-email\/disculpas-por-un-pedido-retrasado\/","title":{"rendered":"Disculpas por un pedido retrasado"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">Cu\u00e1ndo usar esta plantilla<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Sirve para pedir perd\u00f3n a un cliente cuyo pedido se ha retrasado: un titular directo (\u00abLo sentimos\u00bb), una foto, una l\u00ednea de tiempo con lo que ha pasado y la nueva fecha de entrega, una compensaci\u00f3n con c\u00f3digo de descuento y un bot\u00f3n para ver el estado del pedido. Termina con una firma personal.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Es el email que convierte un mal momento en un cliente que vuelve.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">C\u00f3mo adaptarla a tu tienda<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Cuenta lo que ha pasado<\/strong> con fechas, sin excusas largas.<\/li>\n\n\n\n<li><strong>Da la nueva fecha de entrega<\/strong> y qu\u00e9 has hecho para que no se repita.<\/li>\n\n\n\n<li><strong>Ajusta la compensaci\u00f3n:<\/strong> descuento, env\u00edo gratis o un detalle.<\/li>\n\n\n\n<li><strong>Firma con una persona<\/strong> y su email.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Consejos para que funcione mejor<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Env\u00edalo en cuanto sepas del retraso, antes de que el cliente pregunte. Tienes c\u00f3mo escribir una buena disculpa en <a href=\"https:\/\/mailrelay.com\/es\/blog\/2021\/02\/04\/pedir-disculpas-nuestras-mejores-plantillas-y-consejos-para-emails-de-disculpas\/\">c\u00f3mo pedir disculpas por escrito<\/a>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Si el problema afecta a muchos clientes a la vez, como una ca\u00edda del servicio, usa el <a href=\"https:\/\/mailrelay.com\/es\/plantillas-email\/aviso-de-incidencia\/\">Aviso de incidencia<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Correo sincero y cercano para pedir perd\u00f3n a un cliente cuyo pedido se ha retrasado. Incluye foto grande, l\u00ednea de tiempo de lo ocurrido y una compensaci\u00f3n destacada.<\/p>\n","protected":false},"featured_media":115968,"template":"","email_template_category":[924],"class_list":["post-115971","email_template","type-email_template","status-publish","has-post-thumbnail","hentry","email_template_category-basicas"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Disculpas por un pedido retrasado - Mailrelay<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/mailrelay.com\/es\/plantillas-email\/disculpas-por-un-pedido-retrasado\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Disculpas por un pedido retrasado - Mailrelay\" \/>\n<meta property=\"og:description\" content=\"Correo sincero y cercano para pedir perd\u00f3n a un cliente cuyo pedido se ha retrasado. 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