{"id":80343,"date":"2024-06-10T20:53:37","date_gmt":"2024-06-10T20:53:37","guid":{"rendered":"https:\/\/mailrelay.com\/glosario\/soft-bounce\/"},"modified":"2025-03-26T12:12:25","modified_gmt":"2025-03-26T12:12:25","slug":"soft-bounce","status":"publish","type":"glossary","link":"https:\/\/mailrelay.com\/pt\/glossario\/soft-bounce\/","title":{"rendered":"Soft bounce"},"content":{"rendered":"<p>Um soft bounce indica um problema de entrega, especificamente quando o email n\u00e3o p\u00f4de ser entregue ao servidor de email do destinat\u00e1rio devido a um problema tempor\u00e1rio (n\u00e3o definitivo).<\/p>\n<p>Os soft bounces s\u00e3o gerados devido a um problema tempor\u00e1rio, portanto, assim que o problema for resolvido, o destinat\u00e1rio poder\u00e1 receber o email normal e rapidamente.<\/p>\n<p>Cada provedor de email marketing gerencia os soft bounces de uma maneira espec\u00edfica, mas sempre com base na resposta SMTP do servidor de destino. \u00c9 comum que, se o endere\u00e7o de email continuar a retornar o status de soft bounce depois de v\u00e1rias campanhas de email marketing seguidas, ele ser\u00e1 considerado um hard bounce (email devolvido de forma permanente).<\/p>\n<h2>1. Hard bounce e soft bounce<\/h2>\n<p><a href=\"https:\/\/mailrelay.com\/es\/glosario\/hard-bounce\/\" target=\"_blank\" rel=\"noopener\">Hard bounces <\/a> s\u00e3o bounces que ocorrem quando o email n\u00e3o pode ser entregue devido a um problema definitivo e permanente com o endere\u00e7o de email para o qual voc\u00ea deseja entregar o email. Nenhum outro email pode ser enviado a esses endere\u00e7os.<\/p>\n<p>Por outro lado, os soft bounces ocorrem quando o email n\u00e3o pode ser entregue devido a um problema tempor\u00e1rio e n\u00e3o permanente com o endere\u00e7o de email para o qual voc\u00ea deseja entregar o email. Esses endere\u00e7os ainda podem receber mais emails, temporariamente.<\/p>\n<h2>2 Motivos para um soft bounce<\/h2>\n<p><a href=\"https:\/\/mailrelay.com\/es\/glosario\/destinatario\/\" target=\"_blank\" rel=\"noopener\">Embora o motivo mais comum de um soft bounce seja o fato de a caixa de email do destinat\u00e1rio estar cheia, h\u00e1 muitos motivos diferentes para que nosso email acabe sendo um soft bounce. <\/a> Alguns dos motivos mais comuns para soft bounces s\u00e3o:<\/p>\n<ul>\n<li>A caixa de email do destinat\u00e1rio est\u00e1 cheia, pois excedeu a cota de espa\u00e7o alocada.<\/li>\n<li>A caixa de email de destino est\u00e1 inativa ou n\u00e3o existe no servidor.<\/li>\n<li>A caixa de email do destinat\u00e1rio n\u00e3o est\u00e1 configurada corretamente.<\/li>\n<li>O nome do dom\u00ednio n\u00e3o existe (o dom\u00ednio do destinat\u00e1rio).<\/li>\n<li>O servidor de email do destinat\u00e1rio est\u00e1 inativo\/n\u00e3o est\u00e1 conectado.<\/li>\n<li>O servidor de email do destinat\u00e1rio recebeu muitos emails por um per\u00edodo de tempo (tempo definido pelo administrador do servidor).<\/li>\n<li><a href=\"https:\/\/mailrelay.com\/es\/glosario\/adjunto\/\" target=\"_blank\" rel=\"noopener\">O email \u00e9 muito grande (devido ao envio de anexos). <\/a><\/li>\n<li>O email n\u00e3o est\u00e1 em conformidade com as pol\u00edticas anti-spam do servidor de destino.<\/li>\n<li>O email n\u00e3o est\u00e1 em conformidade com os requisitos de <a href=\"https:\/\/mailrelay.com\/pt\/glossario\/dmarc\/\" target=\"_blank\" rel=\"noopener\">autentica\u00e7\u00e3o DMARC <\/a> do servidor de destino.<\/li>\n<li>O email foi bloqueado devido ao seu conte\u00fado (pol\u00edticas do servidor de destino).<\/li>\n<\/ul>\n","protected":false},"template":"","class_list":["post-80343","glossary","type-glossary","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.0 - 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