{"id":41689,"date":"2014-11-28T08:26:58","date_gmt":"2014-11-28T08:26:58","guid":{"rendered":"https:\/\/wp.lvh.me\/blog\/2014\/11\/28\/os-e-mails-nao-chegam-ao-seu-proprio-dominio-corporativo\/"},"modified":"2026-10-26T06:22:56","modified_gmt":"2026-10-26T06:22:56","slug":"los-mails-no-llegan-a-nuestro-propio-dominio-corporativo","status":"publish","type":"post","link":"https:\/\/mailrelay.com\/pt\/blog\/2014\/11\/28\/los-mails-no-llegan-a-nuestro-propio-dominio-corporativo\/","title":{"rendered":"Os emails n\u00e3o chegam ao nosso pr\u00f3prio dom\u00ednio corporativo"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Este \u00e9 um problema muito comum, relatado por muitos usu\u00e1rios. Isso acontece porque muitos servidores de email e sistemas antispam permitem configurar uma regra que rejeita qualquer email que chegue com o dom\u00ednio corporativo <strong>se o IP do remetente n\u00e3o for o do servidor ou servidores de email da organiza\u00e7\u00e3o<\/strong>. \u00c9 algo parecido com o SPF, mas com essa configura\u00e7\u00e3o os emails s\u00e3o bloqueados totalmente em todos os casos.<\/p>\n\n<p class=\"wp-block-paragraph\">Isso \u00e9 feito porque uma pr\u00e1tica habitual dos spammers \u00e9 colocar nos cabe\u00e7alhos um email do dom\u00ednio do destinat\u00e1rio, ou at\u00e9 o pr\u00f3prio <a href=\"https:\/\/mailrelay.com\/pt\/blog\/2021\/03\/16\/8-exemplos-de-email-marketing-brilhantes-com-modelos-de-copy\/\" target=\"_blank\" rel=\"noopener\">email<\/a> dele, para tentar engan\u00e1-lo, transmitindo confian\u00e7a, e fazer com que ele abra a mensagem. O problema \u00e9 que os testes e newsletters enviados pelo <strong>Mailrelay<\/strong> para o nosso pr\u00f3prio dom\u00ednio corporativo n\u00e3o chegar\u00e3o se essa regra estiver ativada no servidor de email da organiza\u00e7\u00e3o.<\/p>\n\n<p class=\"wp-block-paragraph\">A solu\u00e7\u00e3o \u00e9 simples, embora seja preciso falar com o nosso departamento de TI ou com o administrador de email. \u00c9 preciso pedir que incluam estas faixas de IPs na lista branca e, se poss\u00edvel, com uma regra que permita a entrega dos emails que chegarem com o nosso remetente e algum desses IPs, sem aplicar o bloqueio que comentamos anteriormente.<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>93.159.208.0\/21<br\/>185.103.8.0\/22<br\/>5.56.22.0\/24<br\/>82.199.156.0\/24<br\/>91.194.237.0\/24<\/strong><\/p>\n\n<p class=\"wp-block-paragraph\">S\u00e3o os intervalos que o nosso registo SPF (spf.ipzmarketing.com) publica.<\/p>\n\n<p class=\"wp-block-paragraph\">Outra solu\u00e7\u00e3o seria desativar a regra, mas a\u00ed corremos o risco de que mensagens de spam que antes eram barradas passem a ser entregues. De qualquer forma, se tiver qualquer d\u00favida sobre o assunto, n\u00e3o hesite em consultar a nossa <a href=\"https:\/\/mailrelay.com\/pt\/contato\/\" target=\"_blank\" rel=\"noopener\">equipe de atendimento ao cliente<\/a>.<\/p>\n\n<p class=\"wp-block-paragraph\">Esse tipo de problema costuma estar relacionado \u00e0 <a href=\"https:\/\/mailrelay.com\/pt\/glossario\/entregabilidade-em-email-marketing\/\">entregabilidade em email marketing<\/a> em geral e \u00e0 forma como os pr\u00f3prios servidores de email decidem <a href=\"https:\/\/mailrelay.com\/pt\/blog\/2023\/02\/21\/o-que-e-spam-como-evitar-que-os-emails-caiam-na-pasta-de-spam\/\">o que \u00e9 spam<\/a> e como filtr\u00e1-lo.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Este \u00e9 um problema muito comum, relatado por muitos usu\u00e1rios. Isso acontece porque muitos servidores de email e sistemas antispam permitem configurar uma regra que rejeita qualquer email que chegue com o dom\u00ednio corporativo se o IP do remetente n\u00e3o for o do servidor ou servidores de email da organiza\u00e7\u00e3o. \u00c9 algo parecido com o [&hellip;]<\/p>\n","protected":false},"author":7,"featured_media":32481,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_uag_custom_page_level_css":"","footnotes":""},"categories":[561,856],"tags":[],"class_list":["post-41689","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-email-marketing-pt","category-entregabilidade-e-aspectos-tecnicos"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Os emails n\u00e3o chegam ao seu dom\u00ednio corporativo? [Solu\u00e7\u00e3o]<\/title>\n<meta name=\"description\" content=\"Solu\u00e7\u00e3o para evitar problemas de emails rejeitados pelo dom\u00ednio corporativo. Aprenda a configurar corretamente as regras antispam no Mailrelay\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/mailrelay.com\/pt\/blog\/2014\/11\/28\/los-mails-no-llegan-a-nuestro-propio-dominio-corporativo\/\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Os emails n\u00e3o chegam ao seu dom\u00ednio corporativo? [Solu\u00e7\u00e3o]\" \/>\n<meta property=\"og:description\" content=\"Solu\u00e7\u00e3o para evitar problemas de emails rejeitados pelo dom\u00ednio corporativo. 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