SMS pricing

Mailrelay’s SMS campaign sending service is another feature of Mailrelay’s service.
It is a service you will see in the side panel once you create an account with Mailrelay.

Yes, the service for sending SMS campaigns is another feature of Mailrelay’s dashboard. Therefore, you need to create a Mailrelay account first.

To create your free Mailrelay account, you don’t need to enter your credit card or any other payment method details. This information will only be required when you decide to purchase an SMS package.

No, the process of sending SMS campaigns is very simple. You just need to recharge credits by buying a package, write your SMS text, include the phone numbers, and send the message to your contacts.

You just need to purchase a package of credits, which can be done from the online dashboard, to recharge and update the number of SMS you can send.

We currently accept bank transfers, credit cards, Apple Pay, Google Pay, Ali Pay, and PayPal.

Mailrelay SMS service works with prepaid packages, allowing you to recharge your account with the number of credits you need for your campaigns. No commitment is required, and unspent credits can be used for up to one year.

No. You must add VAT to the prices available on the site if applicable.

Currently, the SMS service allows sending to phones in Ecuador, Peru, Argentina, Italy, Uruguay, Chile, Portugal, Brazil, Mexico, Colombia and Spain. However, in the future we will expand the number of countries.

Yes, that is possible.

A standard SMS has a limit of 160 characters in ASCII format and 70 characters in Unicode format. If your text is longer, the system will automatically concatenate it, and you’ll be charged for multiple SMS messages based on the length.

Mailrelay allows for both promotional SMS (offers, discounts, mass campaigns) and transactional SMS (confirmations, reminders, urgent notifications). The latter are focused on specific actions in the customer’s journey and provide immediate value.

SMS campaigns must respect the local regulations of the recipient country. Some regions have restrictions such as specific sending times, the obligation to include opt-out instructions, or sender registration. For example, in France, marketing messages are only allowed between 8:00 and 22:00 from Monday to Saturday. Outside of these hours or on Sundays/holidays, they are blocked, although transactional SMS can be sent at any time.

Yes, you can include URLs in messages. However, in some countries, these links must be registered or “whitelisted” to pass operator filters or comply with local regulations.

The process is similar to an email marketing system. Mailrelay automatically identifies undelivered or bounced SMS messages and flags them in the reports. This helps you keep your database updated and your campaigns efficient.

Mailrelay offers key statistics such as delivery rate, open rate, and overall performance, which allows you to evaluate and optimize your campaigns in real time.

Yes. You can configure an alphanumeric sender (for example, your company’s name) that must be between 3 and 11 characters, with no spaces or special characters. However, in some countries, operators replace this sender with a generic number or require prior registration.

SMS is an ideal channel for urgent notifications, reminders, or time-sensitive promotions.