Almost every tool has its interface in Spanish, but not all of them answer you in Spanish or keep support on the free plan. Here’s what each one offers, plan by plan.
Has your campaign ever failed to go out, with the clock ticking and the only help a chatbot in English? When you choose email marketing software, support seems like a minor detail. Until you need it.
The short answer: almost every platform has its interface in Spanish, but support varies a lot depending on the plan. The biggest difference is on the free plan.
Mailrelay keeps human support in Spanish on its free account, by ticket and with no time limit. Brevo answers by email, and so does GetResponse. Mailchimp, on the other hand, cuts support after 30 days, Mailjet after the first month, and HubSpot doesn’t offer it on its free tools.
In this comparison you’ll find the details for each platform, checked on their official websites in October 2026.
If you’re starting on a free plan, the first question is simple: will anyone answer you when you have a problem? And the second: will they keep answering you after the first month?
| Platform | Support on the free plan | Does it last forever? |
|---|---|---|
| Mailrelay | Human support by ticket, in Spanish | Yes, no day limit |
| Brevo | Support by email, in Spanish | Yes |
| GetResponse | 24/7 email in Spanish (chat only in English and Polish) | Yes |
| Mailchimp | No, only the first 30 days (after that, an automated assistant) | |
| Mailjet | Online assistance | No, only the first month |
| MailerLite | Personal support | No, only for an initial period |
| HubSpot | Knowledge base and community only | No personal support |
| Acumbamail | Not specified on its website | — |
Data from each tool’s official pricing and help pages (updated: October 2026).
Why does it matter so much? Because the first few months are exactly when questions come up: authenticating your domain, importing your list or figuring out why a campaign won’t send. If support disappears after 30 days, you’re left on your own when you need it most.
“Support is one of the keys to any email marketing software. However much experience you have with these tools, at some point you’ll need help: a domain that won’t verify, a list that won’t import or a campaign that won’t send. At Mailrelay we’ve been helping businesses with their email marketing for over 20 years, which is why human support is also included in the free account, so you can work with confidence from your very first campaign. My advice: before choosing a tool, ask whether you’ll get help on the plan you’re going to use and whether it will still be there after the first month.”
Jose Argudo, CMO at Mailrelay
When you move to a paid plan, almost every platform adds channels. This table sums up what each one includes.
| Platform | Support in Spanish | Chat | Phone |
|---|---|---|---|
| Mailrelay | Yes, team in Spain | From the Standard plan (priority) | On the Enterprise plan |
| Brevo | Yes, by email | Not listed in its plan table | From the Professional plan |
| Mailchimp | Not specified (phone only in English) | 24/7 from the Essentials plan | On the Premium plan, in English |
| Mailjet | Not specified (help center in Spanish) | From 50,000 emails a month | From 50,000 emails a month |
| MailerLite | Yes, by email and chat | On paid plans | Not available |
| Acumbamail | Yes, Spanish company | From the Básico plan | From the Básico plan |
| HubSpot | Yes, by chat and email (phone only in English) | From the Starter plan | From the Professional plan, in English |
| GetResponse | Yes, by email | Its website doesn’t state the language on paid plans | Not specified |
Two caveats before using the table. Plans change names and terms often, so always check each tool’s website before signing up.
And a platform having chat doesn’t mean a person will answer you in Spanish at any hour. Check the language of each channel.
Support isn’t measured just by the number of channels. These are the questions worth asking.
Many platforms put an automated assistant as the first line. It works for simple questions. But if your campaign is blocked or a domain won’t verify, you need someone to look at your account.
A translated dashboard doesn’t guarantee they’ll answer you in Spanish. In several tools, chat or phone only work in English.
If you work office hours in Spain, what matters is that the team is available during your hours, not at three in the morning.
The hardest questions aren’t about the interface: they’re about domain authentication, bounces or moving lists from another tool. Ask whether support covers those topics.
Support in Spanish on the free plan too
Open your free Mailrelay account and write to our team whenever you need to. No day limit.
Mailrelay is a Spanish company, with its support team in Spain. It offers human support on every plan:
| Plan | Support channels |
|---|---|
| Free | Ticket |
| Standard | Ticket and chat (priority) |
| Enterprise | Ticket, chat and phone (top priority) |
Hours are Monday to Friday, 7:00 to 22:00 (Spain time). Support on the free account doesn’t expire: it has no day limit.
Email support in Spanish on all its plans, including the free one. Phone from the Professional plan.
Email only for the first 30 days on the free plan. On paid plans, email and chat, plus phone in English on the Premium plan.
Online assistance for the first month on the free plan and on paid plans. Chat and phone from 50,000 emails a month.
Email and chat on paid plans. On the free plan, personal support only for an initial period. No phone.
Spanish company. Chat, email and phone from its Básico plan, which is paid.
No personal support on the free tools. Chat and email from the Starter plan, and phone in English from Professional.
24/7 email in Spanish on the free plan. Live chat is in English and Polish.
The most reliable way to compare support is to use it. Almost every platform has a free plan or a trial, so you can do it without paying.
These are some questions that tell you a lot about the support:
| Question for support | What the answer tells you |
|---|---|
| How do I set up SPF, DKIM and DMARC with my domain? | Whether they understand deliverability and guide you step by step |
| How do I import my list from another tool without losing the unsubscribes? | Whether they care about list hygiene and GDPR compliance |
| What happens if a campaign gets stuck? | Whether there are people who review your account or only automated replies |
| Will I still have support on the free plan three months from now? | Whether support is part of the plan or just part of the welcome |
Go with the platform whose support solved your problem fastest and in your language. It’s the one you’ll have by your side when something really goes wrong.
Try Mailrelay’s support
Create your free account and ask your first question. A person from the team will answer you, in Spanish.
At Mailrelay, support is part of the free plan from day one, and it doesn’t expire. If you have a question, you open a ticket and a person from the team answers you, in Spanish and during Spanish business hours.
| What you need | How Mailrelay solves it |
|---|---|
| Help without paying | Tickets on the free account, no day limit |
| Faster answers | Priority chat from the Standard plan |
| Talk to someone | Phone on the Enterprise plan |
| Set up deliverability | Guides for SPF, DKIM and DMARC, and the support team for your questions |
| Get started without getting lost | Getting started guide and help center in Spanish |
The free account includes up to 80,000 emails a month and 20,000 contacts, with no daily limit.
You’ll find all the terms on the pricing page and the full list of features in Mailrelay features.
Start for free, with help from day one
Up to 80,000 emails a month and 20,000 contacts, with human support in Spanish included.
Mailrelay and Acumbamail, which are Spanish companies, provide support in Spanish. Brevo answers by email in Spanish, MailerLite by email and chat on paid plans, HubSpot by chat and email from Starter, and GetResponse by email.
Mailrelay keeps human ticket support on the free account with no time limit. Brevo and GetResponse also provide email support. Mailchimp limits it to 30 days, Mailjet to the first month, and HubSpot doesn’t offer it on its free tools.
Mailrelay on its Enterprise plan, Acumbamail from the Básico plan, Mailchimp on the Premium plan and HubSpot from Professional. With Mailchimp and HubSpot, phone support is only in English.
According to their websites, only GetResponse states 24/7 support in Spanish, and it’s by email. Mailchimp has 24/7 chat, but doesn’t specify the language.
The one that answers you in your language, during your hours and on the plan you’re going to use. If you’re starting on a free plan, look above all at whether support is still there after the first month.
Jose Argudo
CMO at Mailrelay. Writes about email marketing, copywriting and conversion for small businesses and entrepreneurs.